Get help connecting your devices to your
- Get Connected
- Third-party equipment
- Third-party services
- Gateway Settings
Connect your devices to T-Mobile Wi-Fi
Connecting your device is easy.
For mobile device-specific instructions, check out our Tutorials or refer to your device manufacturer.
Connect your devices to T-Mobile Wi-Fi
-
Go to your device settings and select
Wi-Fi . -
Turn
Wi-Fi on to scan for available networks and select your network name (if you have not set a personalized network name, the default name will be listed on the bottom of your gateway). -
Enter your password (if you have not set one, the password will be located on the bottom of your gateway).
Third-party equipment compatibility
Gaming systems
Some online gaming systems require advanced settings and configurations (ex. NAT/Port forwarding, UPnP/Static IP). These settings cannot be configured on the
Refer to the gaming system's manufacturer or developer for additional support.
Network switch
Network switches that connect to the gateway's ethernet port are compatible with
Third-party routers
Third-party routers can be connected to a
The
Tutorial for iOS
Tutorial for Android
Mesh network systems/Wi-Fi extenders
Wi-Fi Extenders and Mesh Products that support
Refer to the manufacturer of your
Smart devices (speakers, security cameras, switches/plugs, etc.)
Common issues connecting Smart Home / Home Automation devices are resolved by separating the 2.4 GHz or 5 GHz
You can use the
- Tutorial for iOS
- Tutorial for Android
Refer to the manufacturer or developer of your smart device for additional support.
Third-party service compatibility
Live TV streaming services
T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.- Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.- Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with
T-Mobile Home Internet. This includes Hulu Live and Sling Live TV. YouTube TV supports required location data, and will work seamlessly withT-Mobile Internet.- Streaming services that use physical location of the device (GPS) are compatible with
T-Mobile Internet (for example, streaming services that use the physical location of the device, likeYouTube TV and FuboTV on a phone or tablet, are compatible).
Firewall
To protect your equipment, refer to a firewall software provider to purchase and install.
Voice Over IP (VOIP)
Third-party VOIP services and devices that support IPv6 are compatible with
Anti-virus software
To protect your equipment, refer to an anti-virus software provider to purchase and install.
LineLink
LineLink is compatible with your
VPN
You can connect to a VPN while using
Gateway Settings
Enable band steering / Separate 2.4GHz and 5GHZ networks
The 5G gateway is pre-configured with a single
- 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds.
- 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.
Some older devices and smart devices only connect to a
Tutorial for iOS
Tutorial for Android
Additional settings for connecting your equipment & services
You may need to adjust some settings when connecting your third-party equipment or services to your
Additional settings for connecting your equipment & services
Can I enable bridge mode?
Check out our Tutorial for steps to create additional
- Tutorial for iOS
- Tutorial for Android
How do I configure the DNS server address?
You can manually configure DNS server addresses on their connected devices. The DNS server configuration on the gateway itself is fixed.
Can I change NAT type on my gateway?
Refer to the manufacturer or developer if you receive an error about NAT.
Can I enable / disable NAT or port forwarding?
Refer to the manufacturer or developer if NAT or port forwarding is needed.
Does my gateway have a static or dynamic IP address?
T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.- Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.- Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with
T-Mobile Home Internet. This includes Hulu Live and Sling Live TV.
Does my gateway have a WPS button?
Refer to the device manufacturer for additional information or workaround steps to connect without WPS.
Can I adjust MTU settings on my gateway?
- At this time adjusting the MTU size is not supported.
- The HSI MTU size is set to 1500 across all gateways.
- If a different MTU size is needed, the customer should work with the manufacturer, developer, or IT department of the device connecting to the gateway or service being used for alternate options.
Do T-Mobile 5G gateway s support SIP ALG?
SIP ALG is not enabled or supported on
How do I change WPA settings?
WPA settings can be managed from the
- WPA2 / WPA3 are recommended and are default on gateways.
- WPA / WPA2 increase connected device compatibility for older devices, but it decreases
Wi-Fi security.
Looking for something else?
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