See who Arrowhead Credit Union has hired for this role
Report this job
We believe that culture and service is everything! Our culture is warm, caring, and friendly, and we strive every day to make our little piece of the world better. We are looking for people who feel the same as we do!
A Call Center Representative 1 is an entry-level position dedicated to providing service to members over the phone while learning and mastering the foundation of financial services.
Position Hours Vary Between:
7:45 am - 6:15 pm Monday through Friday
8:45 am - 3:00 pm Saturday
This opportunity is ideal if you are:
Excited about providing amazing service to our members and the community.
Looking for a position that will establish and grow your career.
Interested in learning how to open financial memberships and assist with loan requests.
Passionate about financial education and finding solutions.
Essential Functions And Responsibilities
Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Service
Providing member assistance with everyday transactions, including transfers, withdrawals, and payments.
Assisting members with digital and online services.
Identifying opportunities to educate members of Arrowhead products and services.
Answering and resolving member account inquiries.
Assists with member research and problem resolution.
Works within given limits and authority; proactively seeks supervisory assistance as needed.
Promotes credit union products and services and actively refers members to credit union partners as appropriate.
Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.
Is courageous and willing to make decisions that result in positive member outcomes.
Development
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.
Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships.
Suggests and participates in credit union community service opportunities and events.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility.
Regular and predictable attendance and punctuality.
Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.
No aggressive sales goals – our focus is serving Members.Benefits Include: (not a complete list)Wellbeing
Weekly pay
401K Retirement Savings Plan with company match
Paid time off accrual begins upon hire
Paid sick leave
Company-provided life insurance at up to twice your annual salary
Medical, Dental, and Vision Insurance for part-time and full-time employees
Modern Health
Care.com subscription
Teladoc
Pet Insurance
Career Development
Career development opportunities
Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.Pay rangeMinimum: $19.11/hour | Midpoint: $23.89/hour | Maximum: $28.67/hour
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Banking
Referrals increase your chances of interviewing at Arrowhead Credit Union by 2x
See who you know
Get notified about new Call Center Representative jobs in Rancho Cucamonga, CA.
Sign in to create job alert
Similar jobs
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Customer Service Specialist- Julington Creek Full-Time, Monday-Friday 8am-5pm
Flagler Health+
Saint Johns, FL
Customer Service Professionals
Customer Service Professionals
Toyota of Orlando
Orlando, FL
Customer Service (Part time) - Work from home
Customer Service (Part time) - Work from home
Professional Career Solutions
St Cloud, FL
Customer Service Call Center - Work From Home!
Customer Service Call Center - Work From Home!
CCS
Clearwater, FL
Remote Call Center Specialist
Remote Call Center Specialist
The Midtown Group
United States
Call Center Representitive
Call Center Representitive
Moore
Topeka, KS
Customer Service Representative/Call Center
Customer Service Representative/Call Center
Akkodis
United States
Customer Service Representative
Customer Service Representative
Insight Global
Las Vegas Metropolitan Area
Customer Service (Part time) - Work from home
Customer Service (Part time) - Work from home
Professional Career Solutions
Plantation, FL
Call Center Representative
Call Center Representative
HealthPartners
Amery, WI
Customer Service (Part time) - Work from home
Customer Service (Part time) - Work from home
Professional Career Solutions
Camarillo, CA
Call Center - Member Contact Center Rep 1 PT - Remote
Call Center - Member Contact Center Rep 1 PT - Remote
Address: 743 Stoltenberg Center, Genovevaville, NJ 59925-3119
Phone: +2202978377583
Job: Administration Engineer
Hobby: Surfing, Sailing, Listening to music, Web surfing, Kitesurfing, Geocaching, Backpacking
Introduction: My name is Rubie Ullrich, I am a enthusiastic, perfect, tender, vivacious, talented, famous, delightful person who loves writing and wants to share my knowledge and understanding with you.
We notice you're using an ad blocker
Without advertising income, we can't keep making this site awesome for you.